Tattered Flag PS5 Custom Design

Order Processing Time

All orders are processed within 1-3 business days. Customized controllers may require additional processing time of up to 5-7 business days.
Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Delivery times depend on your location and chosen shipping method:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Delivery delays may occasionally occur due to high demand or carrier issues.

Shipping Confirmation and Order Tracking

You will receive a Shipping Confirmation email once your order has shipped, which includes your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Rush Controller is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Rush Controller is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to select international countries. Shipping rates and delivery times will vary based on destination.
International customers are responsible for customs duties and taxes.

Return Policy

We want you to be fully satisfied with your purchase. If you are not completely happy with your controller, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Custom or personalized controllers are not eligible for return unless defective or damaged.

Return Process

To initiate a return, please contact us at GearnixStore@Vinova.com with your order number and reason for return. We will provide instructions on how to return your item.

Customers are responsible for return shipping costs unless the product was defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved returns will be refunded to your original payment method within 5–7 business days.
• Shipping charges are non-refundable.
• Partial refunds may be granted for items that are not in original condition.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a controller for the same item, contact us at GearnixStore@Vinova.com

Non-Returnable Items

• Custom-designed controllers
• Gift cards
• Sale items marked as final sale