Return Policy
Contact information
Rush Controller
SMR Trade LLC
4441 Creek Rd
Allentown, PA 18104, United States
Phone: +1 (609) 216-8699
Email: returns@rushcontroller.com
Returns and refunds
Returns may be requested within 30 days of delivery.
- Non-customized products are eligible for a full refund when returned complete, unused, and in their original packaging.
- A restocking fee of up to 10% may apply when a return is incomplete or its original packaging is missing or damaged.
- Customized or personalized controllers are eligible for return, subject to a 15% restocking fee.
- Products showing misuse, abuse, water damage, unauthorized alteration, or customer-caused physical damage may be subject to a restocking fee of up to 15% or may be ineligible for refund, depending on their condition.
- Restocking fees do not stack. When more than one condition applies, only the highest applicable fee will be charged.
- Approved refunds are issued to the original payment method within three business days after the returned product is received and inspected. Financial institutions may require additional processing time.
- Original shipping charges are non-refundable unless the product was defective, damaged in transit, or incorrect.
- Contact Rush Controller before returning an item. Returns sent without authorization may not be accepted.
- For authorized US returns, Rush Controller will provide a prepaid return label. Its cost may be deducted from the refund unless the return is caused by a defect, shipping damage, or an incorrect item.
- Customers outside the United States are responsible for return-shipping costs unless otherwise confirmed by Rush Controller.
Gift cards and products explicitly marked final sale are non-returnable.
Refunds are not available after 30 days from delivery, but eligible products may remain covered by the replacement and repair policy below.
Order cancellation
If an order has not shipped or entered irreversible customization, Rush Controller will cancel it and issue a full refund.
If an order has shipped, contact Rush Controller promptly. You may reject the package at delivery or request return instructions after delivery. The applicable return conditions and restocking fees will apply.
Replacement coverage: delivery through day 60
Products with a confirmed covered defect are eligible for replacement during the first 60 days after delivery.
Contact Rush Controller with your order number, a description of the problem, and clear photos or video when requested. For approved US warranty claims, a prepaid return label will be provided. International customers are responsible for return shipping unless Rush Controller confirms otherwise.
Accidental damage, misuse, abuse, water damage, severe physical damage, and unauthorized alterations or repairs are not covered.
Repair coverage: day 61 through six months
From day 61 through six months after delivery, Rush Controller will repair confirmed covered defects when repair is technically possible.
Customers are responsible for shipping the controller to Rush Controller. Rush Controller will cover the repair and return shipment for approved US claims. International shipping arrangements will be confirmed before the controller is sent.
Service after six months
After six months, Rush Controller may offer paid repair service. The controller can be assessed before work begins, and Rush Controller will provide the repair price for approval. No paid repair will proceed without customer consent.
Customers are responsible for shipping costs associated with out-of-warranty service.
Replacement and repair conditions
Replacement and repair work must be performed or authorized by Rush Controller. Unauthorized alteration or third-party repair may void remaining coverage.
Replaced and repaired products include 30 days of coverage from their delivery date. If the original warranty provides longer remaining coverage, the longer period applies.
This policy does not limit rights that cannot legally be excluded under applicable consumer-protection law.