Questions, answered.

Product inclusions vary by listing. Check the product title, description and selected configuration before checkout to confirm whether you are purchasing a complete controller, an accessory or a replacement part.

Contact support as soon as possible after ordering. A change may only be possible before fulfillment or custom assembly begins. Include your order number and the exact change you are requesting.

Available secure payment and accelerated checkout options are shown at checkout. Availability can vary by device, browser, region and order.

Ready-to-ship products are prepared for standard fulfillment. Custom-built products require additional assembly, artwork or performance work and testing before dispatch.

Start with the platform and base model shown on the product page, then review each available configuration. If compatibility is unclear, contact support before ordering and include your console, controller model and preferred upgrades.

Product photography represents the intended design. Handmade and custom-finished products can have small placement or finish variations that make each build unique without changing the selected specification.

Standard orders are processed within 1–3 business days. Customized controllers may require up to 5–7 additional business days for assembly and testing. Orders are not processed, shipped or delivered on weekends or holidays.

Published estimates are 3–7 business days for standard shipping and 1–3 business days for expedited shipping. The available methods, current rates and destination-specific estimate are shown at checkout.

A shipping confirmation email is sent after your order ships. Tracking information may take up to 24 hours to become active with the carrier.

Rush Controller ships to select international destinations. Availability, rates and delivery estimates appear at checkout. International customers are responsible for applicable customs duties and taxes.

Return requests for eligible unused products must be made within 14 days of delivery, and the product must remain in its original packaging. Custom or personalized controllers are not eligible unless defective or damaged. Gift cards and items marked final sale are also excluded.

Keep the product and all packaging, document the issue with clear photos and contact support with your order number. Follow the published return and carrier-claim instructions before sending anything back.

After the returned item is received and inspected, approved refunds are issued to the original payment method within 5–7 business days. Your bank may require additional time to post the credit.

Use the platform and model information on the product page as the source of truth. For PC play, confirm the supported connection method and any official controller software required by the manufacturer.

Charge or replace the batteries, connect with a known-good data cable, restart the console or PC, update the controller through the manufacturer’s official app, and pair it again. If the issue continues, contact support with your order number, platform and troubleshooting steps already attempted.