FAQ
Everything you need to know before and after you order.
How long does a custom build take?
Build times vary by configuration. The current estimate is shown before checkout and confirmed with your order.
Do Rush controllers include a warranty?
Yes. During the first 60 days, we replace controllers with covered warranty issues. After 60 days and up to 6 months, we repair covered warranty issues. Contact Rush Support with your order number and issue details so the team can confirm coverage and next steps.
Can I change a custom order after checkout?
Contact support as soon as possible. Once assembly begins, configuration changes may no longer be available.
Where do you ship?
Available destinations, delivery methods, and current rates are shown at checkout after you enter your address.
What is your return window?
Contact us within 30 days of delivery to request a return. Non-customized products can receive a full refund when returned complete, unused, and in their original packaging. Customized or personalized controllers are eligible for return with a 15% restocking fee. Review the Return Policy before sending anything back.
How do I track my order?
When your order ships, we send tracking information to the email address used at checkout. Tracking may take a short time to update after the carrier receives the package.
Are custom controllers built to order?
Yes. Custom configurations are assembled around your selected controller, design, and compatible upgrades. Custom work can add up to 5–7 business days to the normal processing time.
How do I check mod compatibility?
Compatibility can vary by controller and platform. Review the options on the product or Custom Lab page, then visit our Available Mods guide. Contact support if you are unsure before ordering.
What should I include in a support request?
Include your order number, controller platform, a clear description of the issue, and photos or video when useful. This helps our team identify the right next step faster.
What if my order arrives damaged or incorrect?
Contact Rush support as soon as possible with your order number and clear photos of the item and packaging. Keep the packaging while we review the issue and provide next steps.